Every model combines business ownership, AI-assisted development and enterprise-grade quality.
You build
Your team develops
Your employees build applications. ViaScale provides tools, methods, coaching and quality gates.
Development focus
CustomerViaScale
Build in-house capabilities
We build together
Joint development
We develop with your team, integrate existing systems and transfer knowledge step by step.
Development focus
CustomerViaScale
Faster start and knowledge transfer
We build for you
ViaScale delivers
ViaScale manages implementation, integration and agreed operational services. Your team retains ownership of business decisions.
Development focus
CustomerViaScale
Complete solution as a service
04 / AI App Factory & Enablement
From business idea to production-ready app.
AI accelerates development. ViaScale manages integration, quality, operations and capability building.
01 / Build
Idea & prototype
Business team, Codex, Claude Code or Studio
02 / Verify
Quality & access
Code review, tests, roles and privacy
03 / Connect
Enterprise systems
Data, APIs, ERP/CRM and U-KNOW Enterprise OS
04 / Operate
Production-ready app
Approvals, deployment, monitoring and updates
Design for portabilityYour code · Git · open APIs · documented interfaces
Tool selection, integration and portability are tailored to each project.
05 / AI assistants as a sales channel
AI assistants are becoming a new channel for reaching customers.
Customers can search for products, receive guidance and increasingly take action within a conversation.
Reach / ChatGPT, October 2026
>1.2 bn
People use ChatGPT weekly.
Weekly plugin usage / Enterprise
21%Active users at frontier firms
9%Active users at typical firms
From intent to business
Customer questionCustomer need
AI assistantFinds relevant offerings
AI app & MCPConnects data & processes
Business actionRequest / booking
Sources: OpenAI, October 2026; Enterprise Signals, August 2026. Plugin percentages refer to weekly active users: frontier enterprises are the top 10%, typical enterprises the middle 10% by monthly AI usage. Reach does not guarantee addressability.
06 / AI Channel Engineering
Turn an AI question into a qualified business action.
ViaScale connects products, data and processes to ChatGPT. Depending on the platform, we also support other AI assistants through suitable interfaces.
01 / Customer request in an AI assistant
“I need 120 DN25 couplings. Are they available?”
The assistant identifies and clarifies the request
02 / AI app + skills + MCP
Product knowledge & configuration
Rules · Variants · Pricing logic
03 / Connected systems
Catalog, inventory, ERP
Qualified inquiry routed to sales or CRM
Service offeringChannel Assessment → AI App & Integration → Channel Operations
07 / U-KNOW / Enterprise AI platform
An enterprise foundation for apps, data and AI.
U-KNOW Studio and Enterprise OS can support applications with structured data, access rights and operating options.
U-KNOW Enterprise OSA shared foundation for data, access control and AI
U-KNOW Studio
Build applications
App Builder, agent teams and workflows for business units and developers.
U-KNOW Data & Core
Connect data and access rights
Data-first, Enterprise RAG, CalcAI and inherited access controls.
U-KNOW Hub
Integrate systems & AI
REST APIs, MCP, custom connector SDK and multi-LLM orchestration.
Security and operations / Vendor claims
ISO 27001U-KNOW, according to the vendor
Hosted in GermanyU-KNOW cloud, according to the vendor